Refund policy

Returns & Exchanges:

Whilst we are sure you will be pleased with your purchase. Items can be returned to By Edwards Lifestyle either via post or in person for an exchange or store credit.

Returns will be accepted within 7 days of purchase or receipt of purchase & must be accompanied by the original receipt.
Returns are to be posted to:
By Edwards Lifestyle

2/39 Cook St, Flinders VIC 3929

All returns must be received back in the original condition. This refers to all packaging, tags, labeling and contents that must be intact and in a perfectly re-saleable condition.

Return postage costs will not be covered by By Edwards Lifestyle:

Please choose carefully as refunds are not provided where you have simply changed your mind or made a wrong selection. The decision to offer a change of mind refund will be made at our absolute discretion.

If in the unlikely event you receive a faulty item or an item that you have not ordered please EMAIL US: info@byedwards.com.au within 5 days of receiving your parcel. Please provide a photo of the fault / item, quote your invoice number, include a brief description of your order and daytime telephone number so that we can contact you to discuss the return and issue you with a returns approval authorization.